Many of us have been playing around with Windows 7 and it’s new features, but did you notice that the Internet Explorer icon is a download status bar for example?
or the shortcut keys Win+Space to view the desktop
or Win+G to place the gadgets on top? Find a hotkey cheat sheet here
Are your users lying? Ask them to record their problems with Problem Steps Recorder, fire it up by searching for Record steps in the start menu, save it and email the zip file.
Easy device configuration from Device and Printers in the control panel
Off topic, but let Mark take you inside Windows 7